Cookies Policy

To effectively provide our services and enhance your customer experience, we use cookies on our website and in our email communications for various purposes. Additionally, we are developing a method for our trusted partners to share their experiences and improve the customer experience on their own websites. This policy explains the categories of cookies we use (and those used by our partners), the purposes for which these cookies are used, and how you can change your preferences.

What are ‘Cookies’?

Cookies are small pieces of information stored by your browser on your computer’s hard drive. Each time you revisit our website, your web browser sends cookies to us, allowing us to better match your interests and preferences or to enable you to log in to utilize our services, thereby customizing your user experience.

Which cookies do we use?

The cookies we use allow us to identify each returning user, so you do not have to enter the same information multiple times. Cookies also help us understand the traffic patterns of visitors on our website, enabling us to make it more practical to use.

Some types of cookies used on our website include:

Essential Cookies

Essential cookies may be used to enable you to receive the services you request from our website. Without these cookies, we cannot provide you with the services you have requested.

For example, these cookies may be used for the following purposes:

  • To allow you to access secure areas of our website without having to continuously log in to the service
  • To remember actions you performed previously (such as filling out online forms) when navigating back to a previous page within the same session

Performance Cookies

Performance cookies may be used to collect information about how our website, advertisements, and email communications are used, and to notify us when an error occurs. These cookies may be used to collect highly detailed technical information, such as the last page visited, the number of pages visited, whether email communications were opened, which parts of our website or emails were clicked, and the time elapsed between clicks. Although this information may be associated with details such as your IP address, domain, or browser information, it is analyzed only by combining it with other users’ information, without directly identifying you.

For example, these cookies may be used on our website for the following purposes:

  • To analyze and improve the performance and design of our website, advertisements, and email communications
  • To calculate the number of responses to our advertisements to improve our advertising effectiveness
  • To evaluate errors occurring on our website to improve our service and address incoming complaints

Referral Cookies

We may access referral cookies sent to your device by our business partners’ websites. These cookies are used to identify each visitor referred to our website by our business partners and to understand whether these visitors have benefited from any EPC Energy Inc. product or service. This information may be shared with our business partners, provided it is anonymous and used in a way that prevents direct identification.

We use this information to fulfill our contractual obligations to our business partners and to help our partners improve the effectiveness of their websites.

Functional Cookies

We may use non-essential functional cookies to enable various helpful features on our website.

For example, these cookies may be used on our website for the following purposes:

  • To remember your preferences from your last visit to our website, such as country/language, interests, and website presentation (layout of web pages, font size, colors, etc.), so you don’t have to re-enter this information each time
  • To remember your responses to questions asked by our website, such as whether you wish to participate in a customer satisfaction survey, so you don’t have to answer them again
  • To determine if you have previously been offered a service, such as live online help
  • To provide information to allow an optional service to function, such as watching an online video or commenting on a blog

Targeting or Advertising Cookies

Targeting or advertising cookies may be used on our website to deliver advertisements on topics most relevant to your interests. These cookies can collect highly detailed information about your browsing habits while on our website (such as which products and services you have clicked on). These cookies may also be used to recognize you when you revisit our website and/or one of our advertising partners’ network websites.

For example, these cookies may be used to collect information about EPC Energy Inc. products and services you have browsed or viewed on our website, so that:
o They can serve you advertisements on websites for the EPC Energy Inc. products and services you are viewing

  • They can customize the emails and other direct marketing communications you receive
  • Our advertising partners can enable you to access advertisements on other websites within their advertising networks for the EPC Energy Inc. products and services you are viewing
  • We can limit the number of times you see the same advertisement, as well as measure whether an advertising campaign is effective

EPC Energy Inc. and/or our advertising partners may store and access these cookies

Third-Party Cookies

While using our website, some cookies not controlled by EPC Energy Inc. may be stored on your computer. This occurs when the page you are visiting contains content from a third-party website, causing cookies from those third-party services to be saved on your computer. However, no personal information is stored in these cookies unless you are logged into your account.

For example, these cookies may originate from:

  • YouTube or Facebook
  • Trusted operators
  • Paid Media organizations
  • EPC Energy Inc. marketing activities

EPC Energy Inc. does not control the storage of or access to such cookies. To learn how these third parties use cookies, you should review the privacy and cookie policies of these services.

Changing your cookie settings

Most browsers allow you to delete cookies from your computer’s hard drive, prevent cookies from being accepted, or receive a warning before a cookie is stored.

What happens if cookies are disabled?

If you block or delete cookies, we may not be able to restore previously set preferences or customization settings, and our ability to personalize your online experience will be limited.